Returns are always free*. You can return any items that you don’t like within 30 days of delivery and we will refund you the full price. Nevertheless, we don’t refund the shipping costs (if you order less than 3 products, otherwise it’s free).

If you want to return or exchange your item/s, you can download your free return label here , or you can either send us an email at help@dossier.co, or you can write us on Facebook/Instagram.

If you’d like to return or exchange your item/s, we can only process this request once. So, you can return as many items as you’d like, but they must be sent in the same return package (under one return label).

Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).

IMPORTANT: We have made an update to our return procedure and now it is possible to exchange a product with a more expensive, or with a cheaper one.

Additional notes regarding perfumes

Keep in mind, you are always welcome to test out all of our fragrances, risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.

As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.

Additional notes regarding candles

A candle is not eligible for return/exchange if it was lit (otherwise the return label will be denied) and a photo of the candle will be required.

All returned orders will be sent directly to the following charity: Give Back Box.

Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)

Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.

* This excludes the Advent Calendar, candles once lit, and room diffusers after use.

First of all, you need to send the product back to us within 30 days of shipping. We will use the shipping date on the tracking code as the starting date for those 30 days. After this time, no returns will be accepted and we will not be able to refund you.

You have 2 options:
– you can start the return process here.
– you can send an email to help@dossier.co so that we can help you out.